Any order on our website implies the acceptance of the General Terms and Conditions of Sale. (link CGV)
To buy a piece of jewelry, click on "I ORDER" in the product sheet. The shopping cart icon at the top right of the screen will inform you that the product is ready to be ordered and is in the shopping cart. Please note that when you put an item in your shopping cart, it remains available on the site and can be ordered by another customer at any time. After clicking on "order", create your account and let us guide you step by step to indicate your delivery information and then proceed to the payment of the jewel.
All our jewelry is handmade for you, "ON ORDER". This means that it will be created in our workshops within 10 days and then sent to your home for a total period of 4 to 6 weeks. For this, it is necessary to pay the full price of the jewel and to follow the same steps indicated above. No returns will be accepted for custom made jewelry except for product defects.
We offer a VIP service to reduce the delivery time to 2 weeks. This service is offered for 250 € to the customer to contribute to the average cost of shipping and especially to contribute to customs taxes.
The products are offered for sale on the jikaia.com website while stocks last. As the majority of products are made to order, a product may be out of stock if the required stones are temporarily unavailable in the workshop. In case of momentary unavailability of raw materials for an ordered product resulting from a stock update error, the customer will be informed as soon as possible; in this case, the company Jikaia (Gaia Sas) undertakes to reimburse the totality of the costs of your order.
Your order will be considered as valid after confirmation of the bank payment agreement. In case of refusal by the bank, it will be automatically cancelled.
Once the order has been placed and the payment validated by our bank, you will receive an order confirmation email. This will mention the order reference, a summary of the products ordered (description, quantity and price), the total amount of the order including all taxes, the delivery costs* (included for France, but will be specified and charged to the customer for EU deliveries) and the delivery and billing addresses.
If you wish to cancel your order, please contact us at contact@jikaia.com and we will do our best to accommodate your request if the order has not already been shipped. Custom orders cannot be cancelled under any circumstances.
We reserve the right to refuse any order in case of :
- a dispute with the buyer
- non-payment of a previous order by the buyer
- refusal of payment authorization by the buyer's bank
To buy a piece of jewelry, click on "I ORDER" in the product sheet. The shopping cart icon at the top right of the screen will inform you that the product is ready to be ordered and is in the shopping cart. Please note that when you put an item in your shopping cart, it remains available on the site and can be ordered by another customer at any time. After clicking on "order", create your account and let us guide you step by step to indicate your delivery information and then proceed to the payment of the jewel.
All our jewelry is handmade for you, "ON ORDER". This means that it will be created in our workshops within 10 days and then sent to your home for a total period of 4 to 6 weeks. For this, it is necessary to pay the full price of the jewel and to follow the same steps indicated above. No returns will be accepted for custom made jewelry except for product defects.
We offer a VIP service to reduce the delivery time to 2 weeks. This service is offered for 250 € to the customer to contribute to the average cost of shipping and especially to contribute to customs taxes.
The products are offered for sale on the jikaia.com website while stocks last. As the majority of products are made to order, a product may be out of stock if the required stones are temporarily unavailable in the workshop. In case of momentary unavailability of raw materials for an ordered product resulting from a stock update error, the customer will be informed as soon as possible; in this case, the company Jikaia (Gaia Sas) undertakes to reimburse the totality of the costs of your order.
Your order will be considered as valid after confirmation of the bank payment agreement. In case of refusal by the bank, it will be automatically cancelled.
Once the order has been placed and the payment validated by our bank, you will receive an order confirmation email. This will mention the order reference, a summary of the products ordered (description, quantity and price), the total amount of the order including all taxes, the delivery costs* (included for France, but will be specified and charged to the customer for EU deliveries) and the delivery and billing addresses.
If you wish to cancel your order, please contact us at contact@jikaia.com and we will do our best to accommodate your request if the order has not already been shipped. Custom orders cannot be cancelled under any circumstances.
We reserve the right to refuse any order in case of :
- a dispute with the buyer
- non-payment of a previous order by the buyer
- refusal of payment authorization by the buyer's bank
All our jewelry is available as it is made to order.
We have provisioned and stocked the stones needed to make the jewelry and the 18 carat gold required, so all our jewelry is available/"in stock" unless it says "out of stock", which means that we are in the process of restocking the stones concerned and the raw materials. It is therefore necessary to pay the full price of the jewel and to follow the same steps indicated above. Otherwise, you can regularly check the site to order it as soon as the product concerned reappears in available/"I order".
We have provisioned and stocked the stones needed to make the jewelry and the 18 carat gold required, so all our jewelry is available/"in stock" unless it says "out of stock", which means that we are in the process of restocking the stones concerned and the raw materials. It is therefore necessary to pay the full price of the jewel and to follow the same steps indicated above. Otherwise, you can regularly check the site to order it as soon as the product concerned reappears in available/"I order".
We wanted to take care of the customs and taxes so that you would not have to pay extra. We therefore wish to group our shipments together for both a financial and a greener approach.
All the jewels are carefully packed in their Jikaia suede pouch, wrapped in a counter-box and accompanied by their invoice and certificate of authenticity.
To avoid any mistake if it is a gift, the invoice can be sent by email and will not be put in the parcel. Just send us an email contact@jikaia.com to let us know and we can also put a special note on it.
To avoid any mistake if it is a gift, the invoice can be sent by email and will not be put in the parcel. Just send us an email contact@jikaia.com to let us know and we can also put a special note on it.
Today delivery is open to the whole of France, and to some EU countries operational for the EU.Today delivery is open to the whole of France, and to some EU countries operational for the EU.
All orders placed from Monday to Friday are processed the same day; an order placed on Friday evening, Saturday, Sunday or a public holiday will be processed the next working day. In order to meet the delivery times, you must ensure that you have provided the correct delivery address information. You will then be able to track your deliveries on your customer account "Order History ».
Orders are shipped from Dubai or Lyon with the purchase invoice specifying the total amount of your purchases in euros, with or without taxes depending on the destination country. All the jewels sent by us are insured whatever the value or the carrier chosen.
Our delivery will be operated by a carrier, DHL or most often FEDEX (especially for international). Shipments can be made by Fedex and DHL from Monday to Friday. Once we have handed over your order to the desired carrier, you will receive an email with a tracking number to follow your order. We cannot be held responsible for any delay in delivery due to the carrier or the customs services of the destination country. For security reasons, we are not able to deliver to P.O. Boxes. Upon delivery of the product, please check the conformity of the products delivered before signing the delivery note of the carrier. In case of anomaly, please indicate your reservations by email to contact@jikaia.com otherwise we cannot be held responsible. If you are absent when your parcel is delivered, you must contact the carrier to arrange a new delivery: Fedex 0820 12 38 00 or DHL 0825 10 00 80. If you cannot be delivered, the package will be returned to us. We will then offer to reship the products at your expense.
What are the delivery times and costs?Please find enclosed a summary table of the different shipping methods and the corresponding rates and times. Please note that these are indicative and effective from the date of dispatch.
Today delivery is open for the whole of France, and some EU countries (see when you order on the platform with your delivery address directly).
All orders placed from Monday to Friday are processed the same day; an order placed on Friday evening, Saturday, Sunday or a public holiday will be processed the next working day. In order to meet the delivery times, you must ensure that you have provided the correct delivery address information. You will then be able to track your deliveries on your customer account "Order History ».
Orders are shipped from Dubai or Lyon with the purchase invoice specifying the total amount of your purchases in euros, with or without taxes depending on the destination country. All the jewels sent by us are insured whatever the value or the carrier chosen.
Our delivery will be operated by a carrier, DHL or most often FEDEX (especially for international). Shipments can be made by Fedex and DHL from Monday to Friday. Once we have handed over your order to the desired carrier, you will receive an email with a tracking number to follow your order. We cannot be held responsible for any delay in delivery due to the carrier or the customs services of the destination country. For security reasons, we are not able to deliver to P.O. Boxes. Upon delivery of the product, please check the conformity of the products delivered before signing the delivery note of the carrier. In case of anomaly, please indicate your reservations by email to contact@jikaia.com otherwise we cannot be held responsible. If you are absent when your parcel is delivered, you must contact the carrier to arrange a new delivery: Fedex 0820 12 38 00 or DHL 0825 10 00 80. If you cannot be delivered, the package will be returned to us. We will then offer to reship the products at your expense.
What are the delivery times and costs?Please find enclosed a summary table of the different shipping methods and the corresponding rates and times. Please note that these are indicative and effective from the date of dispatch.
| Destination | Delivery method | Times | Cost |
| France | DHL or Fedex | 4 to 6 weeks | Free |
| Corsica | DHL or Fedex | 4 to 6 weeks | 50$ |
| Europe zone 1 | Fedex | 4 to 6 weeks | 70$ |
| Europe zone 2 | Fedex | 4 to 6 weeks | 70$ |
Today delivery is open for the whole of France, and some EU countries (see when you order on the platform with your delivery address directly).
You can contact customer service to specify this before ordering and we will reply within 48 hours. We offer to pay for delivery and part of the customs fees up to a total of 250 € and propose to send you the product in less than two weeks. Please write to contact@jikaia.com so that we can best satisfy your request.
You can track the progress of your order on our site by logging into your account in the "Order History" tab.
Your order will have the status :
- payment accepted: it has been validated and is being processed.
- dispatched: your order has been handed over to the carrier, you can follow its progress on the carrier's website by entering the parcel number that you will have received by email.
For any further information, you can contact our customer service by email contact@jikaia.com
Your order will have the status :
- payment accepted: it has been validated and is being processed.
- dispatched: your order has been handed over to the carrier, you can follow its progress on the carrier's website by entering the parcel number that you will have received by email.
For any further information, you can contact our customer service by email contact@jikaia.com
In spite of the care taken in the realization of our jewels, if you are not satisfied with your order, we commit ourselves to refund or exchange it. The use of the right of withdrawal must be notified by email to contact@jikaia.com or in your customer account in the tab "Return of goods" specifying the desired method of return (refund or exchange).
Any returned jewel must not have been worn and must be returned in its Jikaia pouch & box, with its invoice and certificate of authenticity. Any return that does not comply with these conditions will be rejected and the item will be sent back to you. The return costs are at your charge. We advise you to return the product by tracked mail.
The risks associated with this return are at your expense, and we would be grateful if you could provide us with the tracking number of your return by email.
If the product is lost by the carrier during this shipment, you are solely responsible and will not be reimbursed.
Any returned jewel must not have been worn and must be returned in its Jikaia pouch & box, with its invoice and certificate of authenticity. Any return that does not comply with these conditions will be rejected and the item will be sent back to you. The return costs are at your charge. We advise you to return the product by tracked mail.
The risks associated with this return are at your expense, and we would be grateful if you could provide us with the tracking number of your return by email.
If the product is lost by the carrier during this shipment, you are solely responsible and will not be reimbursed.
The Jikaia.com site is entirely secure and respects the protocols in force on the Internet. We ensure total confidentiality of the information transmitted by the customer.
We accept the following payments:
- Credit card (CB, Visa, Mastercard and American Express)
Bank transactions benefit from the 3D Secure payment tool, a system set up by the Visa and Mastercard networks to authenticate bank card holders and protect against any fraudulent use. In the case of a payment with an American Express card, it will be necessary for security reasons to provide us with copies of both sides of the card used for the purchase and the buyer's identity card. Our site offers you the possibility of registering one or more credit cards in complete security.
- Bank transfer.
The ordered products will be shipped when the transfer is effective. We thank you for taking care of the transfer costs.
The Jikaia online shop does not allow payments in several installments.
We accept the following payments:
- Credit card (CB, Visa, Mastercard and American Express)
Bank transactions benefit from the 3D Secure payment tool, a system set up by the Visa and Mastercard networks to authenticate bank card holders and protect against any fraudulent use. In the case of a payment with an American Express card, it will be necessary for security reasons to provide us with copies of both sides of the card used for the purchase and the buyer's identity card. Our site offers you the possibility of registering one or more credit cards in complete security.
- Bank transfer.
The ordered products will be shipped when the transfer is effective. We thank you for taking care of the transfer costs.
The Jikaia online shop does not allow payments in several installments.
The prices indicated are in Euros including all taxes and take into account the VAT applicable at the time of the order. Delivery costs are at the charge of Jikaia for France, and for the EU they will be indicated when you place the order. We reserve the right to modify our prices at any time, the products are invoiced on the basis of the prices in force at the time of the validation of the order.
- Sales are now effective for France and most EU countries.
- For non-European countries, notably UAE, we will inform you of the opening of the markets as soon as possible.
- Sales are now effective for France and most EU countries.
- For non-European countries, notably UAE, we will inform you of the opening of the markets as soon as possible.
réponse faq 2
You can create your account on our site and register your personal information by clicking on the "LOGIN" tab. You will be able to view your invoices, credit notes and order history, and modify your personal information.
We guarantee the confidentiality of the information transmitted on your customer account; you are nevertheless held responsible for the use of your password and ensure its conservation and confidentiality.
In accordance with the law "Informatique et Libertés n°78-17", you have the right to access, modify and delete your personal data.
We guarantee the confidentiality of the information transmitted on your customer account; you are nevertheless held responsible for the use of your password and ensure its conservation and confidentiality.
In accordance with the law "Informatique et Libertés n°78-17", you have the right to access, modify and delete your personal data.
réponse faq 2
To renew your password, use the "forgotten password" function; a new password will be sent to you by email. You can then personalize it in your account under the heading "MY PERSONAL INFORMATION".
If you wish to subscribe to our monthly newsletter, to be kept informed of our news and offers, simply enter your email address in the banner at the bottom of the page.
All JIKAIA jewelry is made of 18 carat / 750 thousandths gold, the hallmark is present on all gold pieces and certifies their quality.
All JIKAIA jewels are set with white diamonds classified F/G-VS or F/G/-SI (see product details). All precious and semi-precious stones are selected according to the quality criteria of each stone. For example, an aquamarine will be chosen according to criteria of color intensity and cut. An emerald will be chosen according to the intensity of the green and the minimum number of inclusions present in each stone.
All JIKAIA jewels are set with white diamonds classified F/G-VS or F/G/-SI (see product details). All precious and semi-precious stones are selected according to the quality criteria of each stone. For example, an aquamarine will be chosen according to criteria of color intensity and cut. An emerald will be chosen according to the intensity of the green and the minimum number of inclusions present in each stone.
All JIKAIA jewelry is set with white diamonds classified as F/G-VS or F/G/-Si (see product sheet).
All our stones are natural, which gives a unique character to our jewelry. Indeed, each stone is unique, each hue and characteristic is unique. For example, the pink sapphire from one bracelet to another will be slightly different in color (unique chemical composition). JIKAIA strives to stay as close as possible to the colors of each stone presented on the product sheets.
We use precious stones such as diamonds, sapphires, emeralds and rubies. We use a lot of colored sapphires (the most famous sapphire is the blue one but it exists in many colors such as pink, yellow).
We also use semi-precious stones such as aquamarines and peridots.
The stones used have a high hardness index, but it does not go without saying that even the hardest stone is not necessarily indestructible and that a gem set in a jewel will remain fragile.
Light shocks, even if unintentional or indirect, can scratch or chip a stone.
And diamonds, which are known to be the hardest stones nature has to offer, are not immune to damage either.
For all its jewelry, JIKAIA chooses only natural stones that have been carefully selected by experts according to strict quality standards.
We also use semi-precious stones such as aquamarines and peridots.
The stones used have a high hardness index, but it does not go without saying that even the hardest stone is not necessarily indestructible and that a gem set in a jewel will remain fragile.
Light shocks, even if unintentional or indirect, can scratch or chip a stone.
And diamonds, which are known to be the hardest stones nature has to offer, are not immune to damage either.
For all its jewelry, JIKAIA chooses only natural stones that have been carefully selected by experts according to strict quality standards.
Our jewelry is guaranteed for 2 years from the date of purchase on presentation of the invoice. The guarantee covers only manufacturing defects and hidden defects, the repair will be subject to an estimate if it is a damage resulting from misuse.
The warranty does not cover damage caused by accidents, accidental events, misuse, natural alterations of the product due to normal wear and tear and changes due to normal use. Likewise, the guarantee will no longer be valid in the event of alteration of the jewel by an external workshop, which reserves the right to refuse to carry out the requested repairs.
The warranty does not cover damage caused by accidents, accidental events, misuse, natural alterations of the product due to normal wear and tear and changes due to normal use. Likewise, the guarantee will no longer be valid in the event of alteration of the jewel by an external workshop, which reserves the right to refuse to carry out the requested repairs.
All JIKAIA jewelry is designed to be worn every day and in all circumstances. They do not require any particular maintenance, especially if they are handled and cleaned with care. As they are precious objects, we advise you to take a few simple precautions.
It is normal that with use and time, jewelry, whether it is made of yellow gold, rose gold or yellow gold, loses its shine. Natural tarnishing, due to oxidation, is common to all precious alloy products, and disappears with professional cleaning, regardless of the state of oxidation. We advise against any type of personal intervention, especially in the presence of precious stones, diamonds. The restoration of surface treatments such as rhodium plating or burnishing should also be entrusted to a professional. Stones mounted on jewelry are naturally delicate. For this reason, even unintentional shocks could damage or break them. The same applies to thermal shocks. To preserve the brilliance of JIKAIA jewelry, store it in a clean and dry place, away from any source of heat.
It is normal that with use and time, jewelry, whether it is made of yellow gold, rose gold or yellow gold, loses its shine. Natural tarnishing, due to oxidation, is common to all precious alloy products, and disappears with professional cleaning, regardless of the state of oxidation. We advise against any type of personal intervention, especially in the presence of precious stones, diamonds. The restoration of surface treatments such as rhodium plating or burnishing should also be entrusted to a professional. Stones mounted on jewelry are naturally delicate. For this reason, even unintentional shocks could damage or break them. The same applies to thermal shocks. To preserve the brilliance of JIKAIA jewelry, store it in a clean and dry place, away from any source of heat.
To send us your repair request, contact us by email at contact@jikaia.com
We will then tell you how to get your jewelry repaired. Our workshop will examine it and we will be able to provide you with a cost and timeframe for the repair.
If the return of goods is due to a manufacturing defect, it will be at our expense.
Otherwise, the return will be at your expense and responsibility. It is advisable to return them by registered post.
If your jewel was not bought on the e-shop, but from a retailer, please contact directly the shop where the purchase was made.
We will then tell you how to get your jewelry repaired. Our workshop will examine it and we will be able to provide you with a cost and timeframe for the repair.
If the return of goods is due to a manufacturing defect, it will be at our expense.
Otherwise, the return will be at your expense and responsibility. It is advisable to return them by registered post.
If your jewel was not bought on the e-shop, but from a retailer, please contact directly the shop where the purchase was made.
Jewelry is precious and must be treated with the utmost care.
A few precautions are necessary to preserve their beauty and brilliance.
When you are not wearing your jewelry, store it in its JIKAIA pouch to protect it from any shocks or scratches. It is not advisable to store several pieces of jewelry in the same case as they could be scratched by friction and damage the stones.
Be careful! The jewels do not like beauty products, household products, to sleep accompanied, to take their shower, to go to the beach, to make sport or to practice a manual activity.
Your jewelry can be cleaned to intensify its shine: gently scrub it with a soft toothbrush and soapy water, then rinse with warm water and dry with a soft cloth or a cold hair dryer.
A few precautions are necessary to preserve their beauty and brilliance.
When you are not wearing your jewelry, store it in its JIKAIA pouch to protect it from any shocks or scratches. It is not advisable to store several pieces of jewelry in the same case as they could be scratched by friction and damage the stones.
Be careful! The jewels do not like beauty products, household products, to sleep accompanied, to take their shower, to go to the beach, to make sport or to practice a manual activity.
Your jewelry can be cleaned to intensify its shine: gently scrub it with a soft toothbrush and soapy water, then rinse with warm water and dry with a soft cloth or a cold hair dryer.
Our rings are available for sale in a specific size.
Please note that if you need to enlarge or shrink the ring at a jeweler's of your choice, we recommend that you limit the manoeuvre to two sizes from the original size.
For special orders, rings can be made from size 44 to size 58 for products in the women's collection.
To determine your ring size if you don't know it:
Print our ring gauge (make sure you print the ring gauge in 100% scale). You can then :
- place a personal ring on the size circles to determine what size it is on the ring binder.
- cut out the inside of the circles to fit your finger.
Please note that the metric varies from hand to hand.
If you are unsure, we recommend that you take a larger ring size.
Please note that if you need to enlarge or shrink the ring at a jeweler's of your choice, we recommend that you limit the manoeuvre to two sizes from the original size.
For special orders, rings can be made from size 44 to size 58 for products in the women's collection.
To determine your ring size if you don't know it:
Print our ring gauge (make sure you print the ring gauge in 100% scale). You can then :
- place a personal ring on the size circles to determine what size it is on the ring binder.
- cut out the inside of the circles to fit your finger.
Please note that the metric varies from hand to hand.
If you are unsure, we recommend that you take a larger ring size.
Our Constellation bracelets have a standard length that can be adjusted from 14.5cm to 17cm thanks to several rings that can be used to adjust the size (1 cm gap between the rings). It is one size fits all.
Our river bracelets are made to order and require you to know your size. Print out our measuring tape to determine the size of your river. Our recommendation, place your little finger underneath to have a little play but not more.
The length of our necklaces varies depending on the model, please consult their product sheet for more information. These are TU.
Our river bracelets are made to order and require you to know your size. Print out our measuring tape to determine the size of your river. Our recommendation, place your little finger underneath to have a little play but not more.
The length of our necklaces varies depending on the model, please consult their product sheet for more information. These are TU.
We guarantee the authenticity of all products purchased on our website.